Measuring digital literacy of company employees: towards an assessment framework

Abstract

Abstract

Purpose This paper addresses the lack of systematic approaches for assessing employees’ digital literacy in a company context, reflecting a gap between conceptual frameworks and their practical application. Existing frameworks often remain insufficiently aligned with workplace requirements. The paper proposes an assessment framework and a complementary questionnaire designed to evaluate digital literacy within a company context. Design/methodology/approach Following the Design Science Research Methodology, the research builds upon the DigComp 2.2 framework and introduces an additional hierarchical dimension – competence elements – to provide a more granular representation of digital competences. Each element was scored according to its relevance to the companies’ needs. A prototype questionnaire based on these elements was qualitatively validated through an expert panel in accordance with the 7S CARS-SID methodology. Findings The framework extends DigComp 2.2 with competence elements that better reflect workplace requirements. The 40-question prototype was positively evaluated by experts for its relevance and coverage, though recommendations were made to strengthen AI and security topics and include task-based testing for practical skills. Practical implications The framework provides companies with a practical tool to assess digital literacy, identify competence gaps, and guide targeted educational activities, ultimately supporting digital transformation efforts. Originality/value By extending DigComp 2.2 and aligning it with organizational needs, this study introduces a novel, company-focused approach to measuring digital literacy that enhances both theoretical understanding and managerial practice.