Collaboration in agile enterprises
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Abstract
Abstract
Due to globalization, advanced technologies and competition in the present day business environment, organizations need agility as a crucial strategic capability in managing its complexity and dynamic situations.In this paper we analyze the complex nature of business agility in using the Weighted Sum Model (WSM) method to explain how organizations manage to adapt to dynamic market.We consider four dimensions of business agility: responsiveness speed, operational flexibility, customer responsiveness and cross-functional collaboration.Through a formal assessment method, it evaluates importance and performance for these dimensions in various organizations and provides the insights in determining how an organization becomes more agile.In order of importance, the dimensions are weighted from highest to lowest as organizational flexibility (0.81092), enterprise agility (0.79445), customer responsiveness (0.65811), cross-functional collaboration (0.61079) and business resilience (0.39125).The results show that the highest priority dimension in making business agility, which is flexibility.Enterprise agility is the second highest priority for organization becoming agile.Organizational capability in responding to market change, technology change and customer demand is important for organization's success in the long run.Also, there is a difference in the performance of these dimensions, e.g.The operations are quite flexible, yet not good at customers' needs and collaboration.Business resilience is perceived as poor.This paper adds to the knowledge of business agility that to become truly agile requires more than only operational flexibility but an integrated strategy encompassing both adaptability and responsiveness; and more than operational focus but including all functional collaboration, rapid decision making, and customer-oriented strategy
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@article{Selvam2026Navigating,
title = {Navigating Uncertainty: A Weighted Sum Model Approach to Understanding Business Agility},
author = {Manjula Selvam},
journal = {Trends in Finance and Economics},
year = {2026},
doi = {10.46632/tfe/4/2/6},
url = {https://doi.org/10.46632/tfe/4/2/6}
}FAQ
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